CompletedReading · 15 min
The Hub Services Map
Benefits investigation, prior auth, copay, and adherence — what the hub owns versus what the specialty pharmacy owns.
A hub is a workflow, not a warehouse. It sits in front of the dispense and is paid to make the dispense happen. When it fails, the failure looks like a prior-auth delay, not a stockout.
Map the services before you pick a vendor. Two hubs with the same logo can be two different operating models.
Key takeaways
- Hub ≠ pharmacy
- PA delay is the failure mode
- Services before vendor